After Sales Lead

  • Sales
  • Amsterdam, Netherlands

After Sales Lead

Job description

We are Etergo. We're on a mission to accelerate the global transition towards sustainable energy and transportation by creating a safe, scalable and environmentally friendly alternative to petrol and diesel vehicles. Founded in 2014, we have grown our company with over 60 agile thinkers, building high-end electric transportation. We are currently working on #AppScooter, our first product, to demonstrate that city mobility can be clean, and deeply integrated with technologies that connect us.


As we are growing fast, we are now looking for an After Sales Lead to join our team in the Amsterdam office.


What you will actually be doing;

  • Design and execute after-sales strategies to ensure customer satisfaction and minimise customer complaints;
  • Execute & manage the entire after sales service of the company keeping digital first & consumer first philosophy at the core;
  • Coordinate with R&D and Production Teams to resolve product issues and ensure local norms compliance;
  • Lead a team of After Sales Executives to meet the relevant targets;
  • Design and develop spare parts catalogues for our products, manuals & all relevant literature;
  • Collect, analyse and prepare data for daily, monthly, quarterly and yearly reports;
  • Stay informed about competitors and trends to identify product/process improvement requirements;
  • Recruit, train and supervise staff;
  • Manage relationships with key vendors;
  • Improve operational management systems, processes and best practices.

    Requirements

    This is the right role for you if:

    • You have 15 - 18 years of experience;
    • You have worked extensively in NL & other EU countries;
    • You have worked worked in the 2W / Auto industry;
    • You are willing to travel / no location constraints.

    About Etergo and our culture:

    At Etergo we want petrol scooters to become a thing of the past, and electric scooters to meet their fullest potential. AppScooter is our first step in this mission. Combining connective technology, high quality materials, comfort and safety into a long-range electric scooter, our goal is to show the world that electric is the future, and the future starts with us.

    With over twenty-five nationalities, we're proud of our cultural diversity. Our team consists of everyone from marketing experts, to mechanical engineers and programmers, and a lot in-between. We work very hard, but have fun and take care of each other as well. We have ping pong battles and a cold beer on Fridays to kick off the weekend. Curious to find out more about our benefits, and company overall? Check out our website.


    How to apply:

    No need to write a lengthy formal cover letter, however, we do really appreciate it if you can tell us in your own words why you’d like to work with us and how your experience and personality match up against our requirements. Don’t forget to tell us about a component that you have worked on; something that you are especially proud of!


    Please make it easy for your potential future team and submit an English version of your CV.
    Thank you!